International chains could provide the expertise, technology and marketing thrust that individual owners could not provide. Individual entrepreneurs found themselves crushed in the race of this multi-dimensional, multinational industry. While the growth of motels was restricted to the North American continent, international chain operation spread into all continents. This prosperity continued through the war years into the fifties when two new concepts emerged: (a) Motels (b) International chain operation. It was felt that the industry would never recover but the outbreak of World War II brought a tremendous upsurge. The depression in 1930 had a disastrous effect on the hotel industry. It involved big investments, big profits and trained professionals to manage the business. This period also saw the beginning of chain operations under the guidance of E.M. Some of the finest hotels of USA were built in this era, but the real boom in hotel building came in the twenties.
This eventually led to great competition between different cities and resulted in frenzied hotel building activity. This was the first building specifically erected for hotel purposes. The real growth of the modern hotel industry took place in the USA beginning with the opening of the City Hotel in New York in 1794. It was in Europe that the birth of an organized hotels industry took place in the shape of chalets and small hotels which provided a variety of service and were mainly patronized by the aristocracy the day. The lead in hotel keeping was taken by the emerging nations of Europe, especially Switzerland. There was a need for quick and clean service. The Industrial Revolution also changed travel from social or government travel to business travel. The development of railways and steamships made traveling more prominent. The advent of the industrial Revolution in England brought ideas and progress in the business of inn keeping. These conditions prevailed for several hundred years. The entire cooking, service and recreation was provided by the husband and wife team and his family. Entertainment and recreation were provided by the hosts wife or his wench. They also provided modest wholesome food, thirst quenchers like wine, port, ale, etc. The earliest inns were ventures by husband and wife teams who provided large halls for travelers to make their own beds and sleep on the floor. and were the products of the urge to travel, spurred by the invention of the wheel. The first inns go back to the sixth century B.C. OriginThe hotel industry is perhaps one of the oldest commercial endeavours in the world. Hence, a hotel must provide food (and beverage) and Lodging to travelers, on payment and has, in turn, the right to refuse if the traveler is drunk, disorderly, unkempt or is not in a position to pay for the services. Introduction Hotel or Inn is defined by British law as a place where a bonafide traveler can receive food and shelter, provided he is in a position to pay for it and is in a fit condition to be received. Table of contents TopicIntroduction Origin of Hotel industry & Restaurant History of Hospitality industry Career Organizational Hierarchy- Food & Beverage The Waiter Grooming standards Dos and donts Meet, greet and seat Laying a cover Mise-en-place and Mise-en-scene Cooking Methods and safety at work place Types of Crockery, Cutlery and Glassware & its usage Menu presentation and Order taking Basic etiquettes for Restaurant staff Types of Service Sauces The Menu Beverage Alcoholic and Non-alcoholic Glossary-Indian cuisine 22 4 5 6 7 8 9 10 11 12 13 14-15 16 17 17-18 19 20 20-21
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